“knowledgeable ”
“hardworking”
“efficient”
“astute”
“professional”
DOYENNE AWARDS 2023 - WINNER - BUSINESS LAUNCH OF THE YEAR 2023
3 YEARS IN A ROW - 2021-2023!
to Sussex Block Management. We created this company to enable us to provide quality of service and value for money in all areas we offer. You can rest assured that we put all our efforts into making sure that your buildings are run as smoothly as possible using our expertise and integrity to go the extra mile.
Briefly, it is managing blocks of flats that can be residential, commercial or mixed use. It can also be called Freehold Management or Estate Management (where there are multiple buildings on a site). The service is quite in depth and very specialised so it is important to ensure you choose the correct agent with the relevant skills and experience. We regularly cover questions such as these in our blog posts which you can have a look at here.
Sussex Block Management aim to reduce your costs by carrying out a free budget appraisal from our first meeting and annual cost analysis on all contracts and expenditure. Our aim is to ensure the service charge budget is as accurate as possible so that there are sufficient funds available for the year ahead and to avoid the need for further funds being requested. Read more about this here.
We have excellent, trusted contractors and suppliers that provide top quality services and value for money. We manage this to ensure that repairs and maintenance are completed successfully to the satisfaction of our clients. See more about this in our Contractor Management section here You can, of course, use your existing contractors, we will ensure they qualify with sufficient insurance and professional memberships where necessary.
Regular inspections of the buildings are carried out to ensure legislation is being followed. More information is found here.
Health and safety is of utmost importance for this industry so you can feel confident we are managing this on your behalf. Always staying up to date with the latest changes. Find out more here.
Our building management software is with Blocks Online which is cloud based and ARMA compliant. Our clients and leaseholders can easily access their accounts/statements and balances, anywhere with internet connection through the online portal. This is also where you will see any messages relating to the building such as fire alarm inspections, contractor visits, any repair issues etc. You are sent a login link once we have completed the handover procedure.
Client funds are protected through the RICS Client Money Protection Scheme, as per the legal requirements for property professionals that came into force on 1st April 2019. To view the RICS procedure, please click here and to view our RICS certificate please click here
We are ‘Regulated by RICS’ which shows that we:
Practise to globally recognised standards.
Behave ethically and acts with integrity and honesty.
Have the required skills and competencies to do the job.
Manage conflicts of interests transparently.
Safeguards the security of client money.
Manage finances appropriately.
Provide adequate and appropriate indemnity for our work.
Handle complaints and disputes fairly.
This shows that we can be trusted to deliver high standards of service. 'Regulated by RICS' conveys a consistent message of confidence and quality to our clients.
Our focus is on client retention and we pride ourselves on excellent customer service, proactiveness, communication and using our 40 years of combined experience in the industry. As much as we have a lot of experience and knowledge to offer, we are continuously keeping ourselves up to date and progressing our qualifications and skills further to ensure you are being provided with the best service there is to offer.
We have been the proud recipients of awards for our contribution to the industry and feel this is a great reflection of what we planned in terms of what we offer to our clients and how we have followed through with that. You will not be disappointed!
We would love to meet you to discuss your requirements for a block manager. Feel free to contact us to arrange.
We take care of the transition from your current managing agent where applicable so you don’t have to -free of charge in most cases. Most agents require 1 months’ notice.
“Jodie was always really helpful and quick to respond.”
“I have been resident since 2005. I have also served as a Director for a number of years. Over the years I have had cause to contact Jodie on several occasions. I have always found Jodie to be responsive and professional and would have absolutely no hesitation in recommending her”
““I worked with Jodie Simmons over about 7 years. I am a flat owner in block that has the right to manage. I always found her helpful, hard-working and courteous. There were times when I needed to talk through plans and problems and we would meet. She was astute and knowledgeable about building, maintenance and allied matters.””
““Jodie was always very efficient and happy to deal with the complex issues that occurred in my building over a 7 year period”.”
“Thank you very much for coming out to see us today.
I think you are amazing and very professional.
I know all the owners are very happy with your services. You have had a lot thrown at you, I guess we have too in some respects.
You take it all in your stride, so a big THANK YOU.
”
“Jodie is a great tonic after the previous agent.”
“Our experience of Sussex Block Management has been very positive. They are efficient, responsive and professional. Would highly recommend.”
“You actually recommended SBM to me some while ago and we here are very pleased that you did.
Jodie at SBM has proved to be a breath of fresh air compared to the service received from our former long term agent. Jodie always checks with us first on any invoices prior to them being paid. SBM also have a retained maintenance crew that can deal quickly with any building issues.
You will not be disappointed!”
“Jodie was responsible for overseeing the management of our block of flats for some time. I found her to be professional in her approach, helpful, kind and hardworking. ”
“Since our building went from self-managed to managed by Sussex Block Management Jodie has been an ACTUAL ANGEL. Extremely efficient, responsive, knowledgeable, and genuinely seems to care about our building’s needs. Such a weight off our shoulders, and it’s a relief after hearing so many nightmare stories of managing companies! Thank you for all your hard work, it’s really so appreciated. Highly recommend for anyone looking for a personable and friendly service with the industry knowledge to back it all up.”
“Since we have been supported by Sussex Block Management we have nothing but praise for the professional, personable and prompt response dealing with all management matters. We cannot recommend this Company highly enough.”
Block Management Questionnaire
